How to contact EVO
- Phone
- +996 990 407 030
- Telegram
- +996 990 407 030
- @evo_admissions
- Office
- Gorky Street 1/2, Bishkek, Kyrgyzstan. Monday to Friday, 10:00 to 19:00.
If you are already an EVO client, write to your curator in the account, in the “Сообщения” (Messages) section.
What to include in your message
- Your name and account email, or the phone number you used to contact us.
- Where the problem happened: on the website, in the account in a browser or in the iPhone app.
- The app version. You can find it in “Профиль” (Profile).
- What you did and what you saw. A screenshot helps us understand faster.
Never send passwords or codes from our emails. Upload application documents to the account, not by email or chat.
Signing in to the account and the app
Sign in at app.evoadmissions.com or in the iPhone app with your email address and password. The account and the app are available in Russian and Kyrgyz.
The account is created at the end of the questionnaire. On the account website press “Создать аккаунт студента” (Create a student account); in the app press “Подать анкету” (Submit questionnaire). If EVO sent you an invitation, open the link in the email. In the app you can also press “У меня есть приглашение” (I have an invitation) and paste that link.
After the questionnaire, confirm your email address with the link in our email. If the email has not arrived, check your spam folder and request it again on the confirmation screen.
Access to the account opens once the EVO team has approved your questionnaire. Until then the app shows the screen “Доступ готовится или ожидает решения” (Access is being prepared or awaiting a decision).
Forgotten password
On the sign-in screen of the account, or of the iPhone app version 1.1 or newer, press “Забыли пароль?” (Forgot password?) and enter your account email. If an account with this email exists, you will receive an email with a link to set a new password. Set the new password with the link, then return to the account or the app and sign in with it.
If the email does not arrive, check your spam folder. If it is not there either, email us from your account address. If you have an earlier version of the app, reset your password in a browser at app.evoadmissions.com.
Deleting your account
In the account or the app, open “Профиль” (Profile), find the “Удаление аккаунта” (Account deletion) section, press “Удалить аккаунт” (Delete account) and confirm with “Да, удалить аккаунт” (Yes, delete account).
The request goes to the EVO team. The team deletes the account and the personal data linked to it within 30 days of the request. We keep contracts and payment records for as long as the law requires and anonymise them where the law allows. See Deleting your account in the privacy policy for details.
If you cannot sign in, write to evoadmissions@gmail.com from your account email address.
Your data
What data EVO receives and how you can control it is described in the privacy policy. Send requests about your data to evoadmissions@gmail.com. We answer them within 7 working days.
You can change your permission for AI assistants at any time: open “Профиль” (Profile), find the “ИИ-помощники” (AI assistants) row and press “Разрешить” (Allow) or “Отозвать согласие” (Withdraw consent). See Consent to AI assistants in the privacy policy for details.