Who runs the app
The “EVO admissions” app for iPhone and Android and the student account at app.evoadmissions.com belong to EVO Admissions LLC (in Russian, ОсОО «ЭВО Адмишнс»). This page is open without signing in.
How to delete your account in the app or the account
- Sign in to the “EVO admissions” app or to the account at app.evoadmissions.com.
- Open “Профиль” (Profile) and find the “Конфиденциальность” (Privacy) section.
- Press “Удалить аккаунт” (Delete account).
- Confirm with “Да, удалить аккаунт” (Yes, delete account).
You then see the date of your request and the date by which we will delete the account. The request cannot be cancelled. Until the account is deleted, it works as usual.
If you cannot sign in
Email evoadmissions@gmail.com from the email address the account is registered to. In the message, ask to delete your account in the “EVO admissions” app. We will reply to that email and confirm that the account is yours. Please do not send passwords or codes from emails. Data without an account, such as a website request or a WhatsApp conversation, is deleted on the same kind of written request.
Timing
We delete the account and the personal data linked to it within 30 days of the request. The EVO team deletes a simple account, for example one registered without a contract or payments, itself. If the account has a student case, a contract, payments or a WhatsApp conversation, the team handles the request manually, within the same time.
What is deleted
- The sign-in account and the profile.
- The questionnaire and the data you entered in the account.
- The documents you uploaded for admission.
- Conversations in the account and your WhatsApp conversation with us.
- The client record and the lead in EVO’s staff system, and the contact and deal in EVO’s sales CRM.
What exactly is deleted depends on the account. A simple account (with no student case, lead, contract, payments or WhatsApp conversation) is deleted together with its data. If there is a case, a lead, a client record, a contract or payments, the EVO team handles the request manually. If someone else also uses the lead or client record, for example a family, we first decide whose data it is and do not delete another person’s data.
What we keep and why
- The contract, acts, invoices and payment confirmations: at least 6 years, as the Tax Code of the Kyrgyz Republic requires. Where the law allows, we remove the name, phone, email and document numbers from them.
- The records of the AI assistants’ work at Anthropic and their drafts in the staff system are not deleted automatically together with the account. We delete them manually.
- Phone call recordings are kept by the phone system operator. At your request we ask the operator to delete the recording, and in any case the operator deletes recordings after about a year.
- The previous copy of the database and files in the Supabase cloud (Amazon Web Services, Singapore) has not been deleted yet, and no deletion date has been set. Changes and deletions made in the working database do not reach this copy.
- Deleted data can remain for a limited time in the providers’ backup copies. They follow each provider’s schedule; for example, Resend backups last 7 days.
The full retention periods and details are in the privacy policy, in the sections “How long data is kept” and “Deleting your account”.
Questions about your data
Send questions about deletion and other data to evoadmissions@gmail.com. Contact details and opening hours are on the Support page.